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From329US$ /night
Check-in
20Apr2025Select date
Check-out
21Apr2025Select date
Rooms and Guests2 Guests, 1 Room
Key details

About the Hotel

Km. 1 Via Alamor, Arenillas, Ecuador, EC070250
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Choose your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Standard Twin Room
Max:
2 persons
420 sq. feet 
Bed options:
2 King Size Beds
Garden view
Shower
Air conditioning
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Single Room
Max:
1 person
165 sq. feet 
Bed options:
1 Single bed
Shower
Air conditioning
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Deluxe Bungalow
Max:
2 persons
520 sq. feet 
Bed options:
1 King Size Bed
Mountain view
Shower
Coffee machine
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Price and Room Availability

Check availability and prices for your dates now!


Getting around

Comprehensive guide to transport options for seamless travel

City Center
Arenillas1000 ft
Airports
Aeropuerto Internacional de Santa Rosa (ETR) 14.0 mi
Camilo Ponce Enriquez (LOH) 111.0 mi

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

General

  • Non-smoking rooms
  • Free Wi-Fi in public areas
  • Free parking
  • Safe deposit box
  • 24-hour reception
  • No pets allowed
  • Rooms/ Facilities for disabled
  • Elevator
  • ATM/Cash machine

Sports & Fitness

  • Fitness center
  • Cycling
  • Tennis court
  • Pool tables
  • Table tennis
  • Mini golf
  • Aerobics

Services

  • Paid airport shuttle
  • Room service
  • Laundry
  • Tours/Ticket assistance

Dining

  • Restaurant
  • Poolside snack bar
  • Snack bar
  • Special diet menus

Business

  • Business center
  • Meeting/ Banquet facilities

Children

  • Babysitting/Child services
  • Board games
  • Children's pool
  • Water slides
  • Children's play area
  • Game room

Spa & Leisure

  • Infinity pool
  • Plunge pool
  • Sun loungers
  • Aqua park
  • Karaoke
  • Live entertainment
  • Night club
  • Garden area
  • Spa & wellness center
  • Sauna
  • Massage
  • Pool with view
  • Shallow end

Room features

  • Air conditioning
  • Mini-bar
  • Dressing area
  • Terrace
  • Garden furniture
  • Ironing facilities

Bathroom

  • Free toiletries

Media

  • Flat-screen TV
  • AM/FM alarm clock

Room decor

  • Parquet floor
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Location

Km. 1 Via Alamor, Arenillas, Ecuador, EC070250
Map view
Km. 1 Via Alamor, Arenillas, Ecuador, EC070250
Nearby
Nix Karaoke
900 ft
Nefertiti Discotek
1700 ft
Mother Park
1700 ft
Capilla Las Mercedes
1700 ft

Reviews and Ratings

Reviews from guests about their experience.
62%
loved their spa retreat and can’t wait to return.
Stunning location
Beautiful resort grounds
Inconsistent service
Misleading all-inclusive
6.2/10
Nice
Rooms
6.4
Location
8.4
Service
5.0
Dining
5.0
Guest reviews
6.2/10
based on 5 reviews
9.1
9.1/10 based on 127 reviews
Brian
United States of America, February  2025
6.2/10

My stay at the hotel had its ups and downs. The location is stunning and the resort itself is beautiful, making it a wonderful place to unwind. However, the service left much to be desired. There were issues with the all-inclusive offerings, and I felt that I was being charged for things that should have been included. The staff's attitudes regarding certain policies were a bit over the top, which made interactions awkward. Overall, this hotel has fantastic potential, but the service needs significant improvement.

Rooms
6.0
The air conditioning in the room struggled to keep things cool, and the sound isolation was poor, making it hard to enjoy some quiet time.
Service
5.0
Service was inconsistent; while some staff were welcoming, there were times when the approach to policies felt rigid and unhelpful.
Location
9.0
The location is absolutely gorgeous; it feels like a slice of paradise, which really helped make up for some of the service shortcomings.
Dining
5.0
The all-inclusive dining experience was misleading; I expected more variety and found that I had to settle for what's available toward the end of meal times.
Facilities
7.0
The resort boasts beautiful facilities, including the spa, but many activities were closed during my stay, which was disappointing.
Stunning location
Inconsistent service
Sam
United States of America, January  2025
6.4/10

I visited the hotel for New Year's with my family, and while we had a wonderful experience thanks to Jacinto Vite's exceptional service, the overall experience was hampered by some disappointments. The facilities were nice, but the attention to detail in service could be improved. The air conditioning in the rooms was not up to par, and the all-inclusive experience left much to be desired. While the resort setting is beautiful, there were issues with the services offered.

Rooms
7.0
The rooms were clean and spacious, but the air conditioning unit seemed inadequate for keeping the large room cool.
Service
5.0
The service varied greatly; while Jacinto was incredibly attentive and made our stay memorable, there were inconsistencies, especially during checkout.
Location
8.0
The resort's surroundings are gorgeous, adding to the overall appeal, but it was overshadowed by some service-related issues.
Dining
6.0
The dining experience was mixed; though the quality of food was good, I was disappointed that it wasn't truly all-inclusive as advertised, with extra costs for premium items.
Facilities
6.0
The facilities were actually nice, but many amenities were closed during our stay, and we faced long wait times for transportation.
Jacob
United States of America, January  2025
6.4/10

I had a mixed experience at the hotel. On one hand, the staff was attentive, especially Jacinto Vite, who really enhanced my family's stay. The air conditioning in the rooms, however, was a major issue, and the all-inclusive didn't meet expectations. Overall, the setting was lovely, but I was left feeling disappointed by some aspects.

Rooms
7.0
The rooms were unfortunately not well-insulated, so I could hear everything my neighbors were doing. However, they were nicely equipped and featured a balcony with a beautiful view.
Service
6.0
While Jacinto and some of the staff were great and genuinely caring, the overall service experience was inconsistent.
Location
8.0
The location is beautiful and offers nice views, but the wait for transportation within the resort can be frustrating and cut into your relaxation time.
Dining
5.0
The dining options were extensive but could have been better considering it's an all-inclusive resort. The need to pay extra for name-brand products was disappointing.
Facilities
6.0
The resort's facilities were generally nice, but many activities were closed, limiting what you could do to truly unwind.
Matt
United States of America, December  2024
6.2/10

I had a mix of experiences at this hotel. The location and facilities were beautiful, and I really appreciated the attentiveness of some staff members, particularly Jacinto from the restaurant. However, several aspects, like the air conditioning not working properly and miscommunication about the all-inclusive offerings, really dampened the overall experience. I was disappointed with how strict they were after check-out, especially after a nice time at the spa, which should have included a more relaxed dining option.

Rooms
6.0
The rooms were spacious, but the air conditioning didn't work properly, which was quite uncomfortable.
Service
5.0
Service was hit or miss; while some staff were exceptional, there was confusion about the all-inclusive aspects and additional charges.
Location
9.0
The resort is in a beautiful setting, making for a truly stunning location.
Dining
5.0
The all-inclusive dining was misleading, with limited options and restrictions on timing that impacted the experience.
Facilities
7.0
The facility itself was nice, especially the spa area, but many activities were closed during my visit.
Rachel
United States of America, October  2024
5.8/10

My stay at this hotel was a mixed bag. The location is beautiful and offers some stunning views, but I found the service lacking and the all-inclusive experience didn’t quite match up to expectations. The dining options were frustrating, especially during peak hours when food availability was an issue. Overall, the facilities were nice, but I wouldn't recommend it for an all-inclusive getaway.

Rooms
6.0
The rooms were okay but not as well-maintained as I would have hoped. The air conditioning didn’t work properly, which made our stay uncomfortable at times.
Service
5.0
The service was below what I expected; there were moments where I felt the staff was just going through the motions. Checking out was particularly frustrating with strict protocols that didn’t allow for any flexibility.
Location
8.0
The hotel is situated in a beautiful area, ideal for relaxation, though it did feel a bit remote at times with transport within the property being slow.
Dining
5.0
Dining was a letdown overall. Food had time restrictions and by the time we arrived, it was often leftovers. The process felt rushed rather than relaxing.
Facilities
6.0
The facilities themselves were nice, but many activities were closed which limited what we could do during our stay.
Beautiful location
Poor service
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Rooms and Guests2 Guests, 1 Room